Marie´s Blog

Working almost six months for US customers and residing in Asia needs a lot more energy and health resistance because of the time differences. The first enemy you will ever face is your body clock. This week was tiring week for me. I had been working night shift from 10pm till 7am so I can serve customers in United States and wakes up around 9am to catch up regular business hours finding a new place to work with new staff and going to internet service provider for application of internet connection. I realized that the brain does not work well the same time as the regular schedule. It was not easy to hear a New Yorker yelling over the phone for not able to get their items on time. And it is sad for me to see my boss unhappy and stressed with the changing systems and keeping up customers happy even if it takes loosing money.

Since the company wants to open a new office in Philippines, I got really excited. Philippines is known for its customer support services for other countries. They usually call it the call center companies. I once called Ringcentral, an internet phone company, to change the company credit card details and the one who picked up the phone was a Filipina. It was forbidden for them to answer in Filipino but we know we are both Filipino as it was the accent of English was not perfectly the same as the American or British accent.

Time is running and there are still many things I need to do and learn to increase sales for the company. I got frustrated with selling items on ebay as I never had any experience with this even buying online from this site. All I can do is to search it myself. I want our new staff to start helping me but this internet connection in the new place was not installed yet. I got stuck with Bayantel company in Philippines. This company is one of the internet service provider throughout the whole country. I was all afternoon arguing with this lady boy agent who took care of my internet connection application begging him to put up my connection. Unfortunately, he was not able to make it.

I am sleep deprived, exhausted and now starting to get colds and cough. I miss my life sometimes going to parties. I miss Friday Nights in clubs dancing with my favorite house music. No one understands why my blood pressure was so high and almost all the time finding a fight. With this, I still would say I like still working graveyard shift though I know one day I have to enroll anger management problem program as what I always hear from my mother.  I know this company has a great future to grow and it needs more nurturing and care but sometimes too many things to do get you saturated and leave somethings behind which really frustrates me a lot. The best thing I can think of is LIST and FOCUS!